Artificial Intelligence Service Desk

Ai and machine learning ml have become the talk of the it service management itsm industry as well.

Artificial intelligence service desk.

Artificial intelligence ai robotic process automation rpa internet of things iot multi cloud. Artificial intelligence in service desks let s take a look at artificial intelligence in service desks as well as explore a knowledge base and a business case. Service desk chatbots and automated request routing are just the beginning. Ai and ml driven tools will soon tap predictive analytics for better decision making in incident management demand.

Artificial intelligence defined as intelligence exhibited by machines has many applications in today s society more specifically it is weak ai the form of ai where programs are developed to perform specific tasks that is being utilized for a wide range of activities including medical diagnosis electronic trading platforms robot control and remote sensing. Artificial intelligence is talked about constantly and voice technology is nothing new. Artificial intelligence is the application of machine learning to build systems that simulate human thought processes. According to forrester s 2019 predictions ai and rpa are joining forces to create the cognitive enterprise.

Zoho desk is context aware customer service software that helps you put your customers at the heart of the company. Both have changed the way people live. Marcel shaw federal sales engineer for ivanti explains. Artificial intelligence ai will dramatically improve technology in our homes and in the workplace.

Artificial intelligence s influence on service management only continues to grow with each passing day. Ai and service management technology trends. At some point in the not too distant future artificial intelligence and machine learning will do away with the role of the service desk. Proactively triage support tickets analyze customer sentiments and spot anomalies in ticket traffic using zia the ai powered assistant for zoho desk.

Machine learning deep learning natural language processing and other cognitive technologies have translated to chat bots virtual assistants intelligent routing user sentiment analysis predictive analytics contextual knowledge and a whole lot more in service desks.